Privacy Policy

Last Updated On 05/19/2025

Phoenix Leads LLC respects your privacy and is committed to protecting your personal data. This privacy policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website, our SaaS products (including Phoenix Leads AI), our services, and any associated communications, including email and SMS marketing.

1. Important Information and Who We Are

• Purpose of this Privacy Policy: This privacy policy aims to give you information on how Phoenix Leads collects and processes your personal data through your use of our website, our SaaS products, and our services.
• Controller: Phoenix Leads LLC is the controller responsible for your personal data collected through our website and services.
• Contact Details:
  • Full name of legal entity: Phoenix Leads LLC
  • Email address: info@phoenixleads.co
  • Postal address: 7 Whittier Pl, Ste 108 PMB, Boston, MA 02114

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: includes name, username or similar identifier, title.4
• Contact Data: includes billing address, delivery address, email address, and telephone numbers.
• Technical Data: includes internet protocol (IP) address, your login data,5 browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website and services.
• Usage Data: includes information about how you use our website, SaaS products, and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Customer Content: This includes data you input into our SaaS products, such as sales copy, lead information, and communication logs, which may contain personal data.
• Aggregated Data: We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregate Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
• Special Categories of Personal Data: We do not typically collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). However, if you input such data into our SaaS products, it will be processed according to our terms of service and this privacy policy.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you including through:

• Direct Interactions: You may give us your Identity, Contact, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • create an account on our website10 or use our SaaS products;
  • subscribe to our services or publications;
  • request marketing to be sent to you;
  • enter a survey or promotion; or
  • give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our website and SaaS products, we may collect technical and usage data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive technical and usage data about you if you visit other websites employing our cookies. 
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as:
  • Analytics providers13 (e.g., Google Analytics).
  • Advertising networks.
  • Search information providers.
  • Contact, financial and transaction data from providers of technical, payment and delivery services.14
  • Data brokers or aggregators.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you have given consent to the processing.

We use your information for the following specific purposes:

• To provide and maintain our SaaS products and services, including Phoenix Leads, and to manage your account.
• To process and fulfill your orders and manage payments.
• For customer support and to respond to your inquiries and provide assistance.
• To improve and personalize your experience with our website, SaaS products, and services, including troubleshooting, data analysis, testing, research, and statistical and survey purposes.
• To provide you with relevant website content and advertisements and measure or understand the effectiveness of the advertising we serve to you.
• For marketing purposes, including sending you promotional messages and marketing offers via email or SMS, with your explicit consent where required by law.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve you.
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.
• To comply with legal obligations and to protect the rights, property, or safety of Phoenix Leads, our customers, or others.

5. Marketing and SMS Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

• Promotional Offers from Us: We may use your identity, contact, technical, usage, and marketing and communications data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
• Third-Party Marketing: We do not share or sell your personal data with any third parties for marketing purposes.
• Opting Out: You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients for the purposes outlined above:

• Service Providers: Third-party service providers who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• Legal and Regulatory Requirements: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other third parties if we are required to do so by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your personal data with third parties with your explicit consent.

8. Data Security

We have implemented reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:

• Access controls. 
• Regular security audits.
• Employee training on data protection.
• We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
• We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for  as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
• We will typically retain customer account data for as long as you have an active account with us and for a period thereafter to address any queries or legal obligations.

10. Cookies and Other Tracking Technologies

• Our website uses cookies and other similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

12. Third-Party Links

Our website and services may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this website and, where appropriate, by email or in-app notification. We encourage you to review this privacy policy periodically for any updates. The date of the latest revision will be indicated at the top of the policy.

14. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us using the details provided in Section 1.